Our delivery information

Delivery dates depend on stock status and routing to assist you with a smooth service we offer a preferred date selection system which can be accessed in the checkout. You can select your preferred delivery date from this menu, we will endeavour to deliver on your preferred delivery date but we cannot guarantee it. We do ask that you allow three working days between your preferred delivery date request and the date you place the order, Saturdays and Sundays are also not part of the normal delivery schedule.

Depending upon your location, delivery will be made by our own vehicle and staff these areas include of Sussex, Essex, Kent & London.  We may cover other areas ourselves but we may also organise delivery direct from the manufacturers own home delivery service or preferred carrier. Collections are also possible, please contact for information on the collection process.

Deliveries are made to your room of choice on the ground floor, we can deliver to an alternative location but we must know in advance, all deliveries are undertaken within Health and Safety parameters and delivery services will be undertaken according to the size and weight of the product in question, please contact us for details.

You can track the progress of you order by clicking the link below, please note tracking information is only available for deliveries undertaken on our own vehicles. Any delivery via carrier or direct from the manufacturer will not be available to view.

You will need your email address or phone number and your order number to check to the progress of your order via the link. Please note the status of your order is only updated once allocated to a vehicle and may show as "info received" until this process is complete, if you have been given a delivery date in advance this will still apply until fully allocated.




Delivery confirmation

A signature will be required for all deliveries, standard deliveries are made between the hours of 7am and 9pm, 6 days a week. 

Once a delivery date is confirmed you must be available to accept the delivery or notify us within 24 hours of the confirmation to rearrange the date. 
During delivery the delivery driver will;

IMPORTANT INFORMATION

ALL APPLIANCES MUST BE INSPECTED AND SIGNED FOR BY THE CUSTOMER IN THE PRESENCE OF THE DELIVERY DRIVER. WE CANNOT CONSIDER ANY CLAIMS RELATING TO PRODUCT OR PROPERTY DAMAGE AFTER THE DELIVERY TEAM HAS LEFT THE PREMISES. ISSUES ARISING AT THE TIME OF DELIVERY MUST BE NOTED ON THE DRIVERS DELIVERY PAPERWORK.

You must check all items at the point of delivery for damage to the packaging and/or appliance. if you do not unpack the items at the point of delivery they must be fully unpacked and inspected within 24 hours of delivery for any damage, this will not affect any claims for a mechanical faults. Signing as unchecked does not negate this clause and it remains your responsibility to inspect all items fully and report any damage to us within 24 hours.

If damage is noted at delivery you must refuse the delivery and sign as refused with the reason noted on the paperwork, if you notice damage after delivery and within 24 hours you must not install any damaged items this will be considered as acceptance of goods and the item will be non-refundable.

Damaged goods must be reported within 24 hours of delivery to us, we may use our discretion after this period.

In the event that goods are noted as damaged after delivery and within 24 hours, please retain the product together with all the packaging and contact us within 24 hours of receipt.

In the case of a faulty item it may be a requirement that a service agent is appointed by the manufacturer to diagnose the fault prior to a replacement being arranged. 

Deliveries made to warehouses, shipping agents, couriers, forwarding agents etc, as requested by the customer will cease to be our responsibility once signed for as in good condition by the third party. This clause is in place as we cannot be held responsible for the handling of the items by the third party once delivered.

Delivery Charges

Delivery is free to most UK postcodes excluding;

The Isle of Wight, Channel Islands, Isle of Skye, Isle of Man, Orkney Isles, Scottish Isles Minor, Shetland Isles, Ireland and Scottish Highlands. (Please contact us for delivery information to these locations)

International Deliveries

Our deliveries are restricted to the UK Mainland we can arrange to have your goods delivered to a UK shipping agent on your behalf to be forwarded to your delivery location outside of the UK at your own cost.

Delivery lead times

Please note it may be possible to arrange delivery within 48 hours but please contact us first as this is not part of our standard delivery service.

Delivery to London and the South East is normally 2/5 working days for UK wide delivery services please allow 3/7 working days following confirmation of your order, but certain areas may be longer please contact us for further information regarding your order.

Once delivery is confirmed you will receive confirmation of the order, you will then be contacted again to confirm a delivery date. The day before we will confirm the delivery time slot.

Disposal of old appliance

Please ensure all appliance for recycling are ready and accessible to collect from your property before our arrival the driver will not be able to collect your old appliance otherwise. 

Disposal of your old appliance can be undertaken on a like for like basis only, excluding USA style fridge freezers and Range cookers, for £20 this charge represents the cost of transport only, we can offer recycling of these larger appliances but please call us to confirm. Recycling of Major appliances is not offered which includes, French style cooling appliances, AGA's, Subzero, Mastercool, appliances etc, this relates to all appliances over 125KG weight for to health and safety reasons.

Delivering Your Purchase

Our driver will endeavour to deliver your order into a room of your choice situated on the ground floor only with suitable access.

Our standard one man delivery service may not be able to deliver standard width appliances into your property if you have more than three standard steps at any point or/and awkward access and/or narrow hallways etc.

Appliances over 70cm in width including USA style Fridge Freezers and Range cookers can be delivered by our Free standard delivery service to kerb side or a close as possible to the property entrance. A one man delivery service will not be able to deliver this size of item into your property unless there is flat access or assistance is provided on site.

Its recommended that a two man delivery service is chosen at the checkout when ordering large appliances as re-delivery charges will apply for a failed delivery if you are unsure please contact us for advice. The delivery access routes inside your property should be adequately protected to protect your property as the delivery team may need to equipment to deliver your appliance.

Non-Billing Address Deliveries

When you request delivery to a different address this must be notified at the time of ordering in the checkout, after confirmation it may not be possible to arrange delivery to a different address.

Arranging a Delivery Date

In-stock will mean either we are physically holding the stock or new stock is in transit from the manufacturer.

Standard delivery is 2/6 working days based on the in stock status this can be next day depending on routing and availability  although sometimes for reasons beyond our control this is not possible but we will inform update you accordingly.

Its recommend that you do not book contractors until we have physically delivered the item we are always available to discuss the anticipated delivery schedules if you have any specific requirements. Contact will be made 
within 48 hours of you placing an order to confirm an estimated delivery schedule, some orders may be delivered directly from the manufacturer depending on location and could take between 4/9 days we will update you via email during this process. If your delivery is via the manufacturer the following stages will apply;

Installation services

Freestanding appliance installation services is £40 and integrated is £100 these services are only available in the following areas, Kent, London, and the Southeast.
 
Installation services are available on integrated and free-standing ovens, washing machines, cooling, laundry and dishwashers they will be performed subject to the following criteria being met;

  • Connection can only be made to existing pipe work and wiring, with a means of isolation.

  • Connections will not be made if the mains socket or plumbing is considered unsafe.

  • Carpentry, electrical or plumbing work will not be undertaken as part of these services.

If the delivery driver considers that the installation service is suitable then he will provide the following;

Integrated installation services are available on Ovens, cooling, laundry and dish washing appliances they will be performed subject to the following criteria being met;